Privacy Policy
Last Updated: February 16, 2024
Pluq Privacy Policy
Here we - Sean Ward & Pluq (representing one and the same) - describe how we collect, use, and handle your personal data when you use our websites, software, and services (“Services”).
What & Why
We collect and use the following information to provide, improve, protect, and promote our Services.
Account information
We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan, and set up two-factor authentication (like your name, email address, phone number, payment info, and physical address).
Your Stuff
Our Services are designed as a simple and personalized way for you to save and store web resources, tab data, website data, browser data, and so on (“Your Stuff”), collaborate with others, and work across multiple devices and services. To make that possible, we store, process, and transmit Your Stuff as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Stuff with others, as well as content data and metadata, the time it was uploaded, collaborators, and usage activity.
Usage information
We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating and moving content or folders). We use this information to provide, improve, and promote our Services, and protect Pluq users.
Device information
We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.
Cookies and other technologies
We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We may also use third-party service providers that set cookies and similar technologies to promote Pluq services.
Marketing
We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you don’t want to receive a particular type of marketing material from us, click the ‘unsubscribe’ link in the corresponding emails.
We may also collect information from you if you interact with Pluq representatives at an event, download marketing or educational materials from our website, or contact a Pluq representative. We may use the information you provide to send you additional marketing materials.
We sometimes contact people who don’t have a Pluq account. If you receive an email and no longer wish to be contacted by Pluq, you can unsubscribe and remove yourself from our contact list via the message itself.
Bases for processing your data
We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.
Third Parties
By signing up to and using Pluq and any of it's Services, you are acknowledging and agreeing to the privacy policies and practices of third party services and vendors.
MailerLite
https://www.mailerlite.com/legal/privacy-policy
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
MixPanel
https://mixpanel.com/legal/privacy-policy/
Stripe
With Whom
We may share information as discussed below, but we won’t sell it to advertisers or other third parties.
Others working for and with Pluq
Pluq uses certain trusted third parties (for example, providers of customer support and IT services) for the business purposes of helping us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions.
Other users
Our Services are designed to help you collaborate with others. If you register your Pluq account with an email address on a domain owned by your employer or organization, join a Pluq Team, create or join a collaborative workspace, or collaborate with other Pluq users, we may suggest you or your team as a potential collaborator to other users or teams. For example, if you interact with a person at a company, and that person frequently works with one of their coworkers, we may suggest you as a potential collaborator for that coworker. Collaborators and potential collaborators may see some of your basic information, like your name, Pluq Team name, profile picture, device, email address, and usage information. This helps you sync up with teams you can join and helps other users share content and folders with you.
Certain features let you make additional information available to others. For example, if you view content or a folder, we will share your identifying information such as name and email address, information on the device you used to view the content, and for how long you viewed content and what portion of the content you viewed with the owner of the content or folder.
Other applications
You can choose to connect your Pluq account with third-party services. By doing so, you’re enabling Pluq and those third parties to exchange information about you and data in your account so that Pluq and those third parties can provide, improve, protect, and promote their services. Please remember that third parties’ use of your information will be governed by their own privacy policies and terms of service.
Team Admins
If you are a user of a Pluq Team, your administrator may have the ability to access and control your Pluq Team account. Please refer to your organization’s internal policies if you have questions about this. If you aren’t a Pluq Team user but interact with a Pluq Team user (for example, by joining a shared workspace or shared folder or accessing stuff shared by that user), members of that organization may be able to view information about you (such as your name, email address, and profile picture) and your interaction with the Pluq Team user (such as your IP address). If you share Your Stuff with a Pluq Team user, the administrator of the team account may have the ability to access and edit what you share.
Law & Order and the Public Interest
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Pluq or our users; (d) protect Pluq’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.
How
Security
We continue to work on features to keep your information safe. We deploy automated technologies to detect abusive behavior and content that may harm our Services, you, or other users.
User Controls
You can access, amend, download, and delete your personal information by logging into your Pluq account and going to your account settings page.
Retention
When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account exists or as long as we need it to provide you the Services. If you delete your account, we’ll initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Use of Data from Google APIs
Pluq’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Where
Around the world
To provide you with the Services, we may store, process, and transmit data in the United States and locations around the world—including those outside your country. Data may also be stored locally on the devices you use to access the Services.
Your Control and Access of Your Data
You have control over your personal data and how it’s collected, used, and shared. For example, you can:
Delete Your Stuff in your Pluq account.
Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.
Access and take your data elsewhere. You can also ask us for a copy of personal data you provided to us or that we’ve collected, the business or commercial purpose for collecting it, the types of sources we got it from, and types of third parties we’ve shared it with.
Object to the processing of your personal data. Depending on the processing activity, you can request that we stop or limit processing of your personal data.
If you would like to submit a data access request or object to the processing of your personal data, please contact us here. To request that your personal data be deleted, please contact us.
Changes
If we’re involved in a reorganization, merger, acquisition, or sale of our assets, your data may be transferred as part of that deal. We’ll notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.
Contact
Have questions or concerns about Pluq, our Services, and privacy? Contact us here or email us at sean@pluq.io.
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